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Shipping and Returns

Shipping

Shipping rates vary dependent on the method of shipping chosen and the delivery location and will be calculated at checkout. I aim to ship all parcels within 5 working days but will usually send your order sooner than this. During the Coronavirus pandemic trips to the post office will however usually be limited to once per week.

IMPORTANT: For deliveries outside the UK I cannot guarantee that you will or will not be charged any customs taxes or duties. This is completely outside of my control. Any customs or import duties and other taxes are charged once the parcel reaches its destination country. The recipient of the package is liable for these charges. By making a purchase you confirm that you accept to meet these charges. 

Shipping charges are calculated at checkout based on the weight of goods purchased. Royal Mail shipping is used. A variety of shipping options are available as follows:

UK : orders are shipped using Royal Mail standard shipping (no tracking or insurance) or Tracked 48 if you prefer a tracked service. 

International : orders are shipped using Royal Mail International Standard (no tracking or insurance), Tracked (fully tracked with online confirmation of delivery), International Economy (no tracking or insurance and this is a much slower method of delivery but offered if standard shipping costs are prohibitively expensive). Please follow this link to the Royal Mail website for an explanation of the different shipping options : https://www.royalmail.com/sending/international 

Delivery Times

(please note that Coronavirus will impact the times set out below)

UK orders usually arrive 2-5 business days after shipping.

International orders usually arrive 2-6 weeks after shipping where International Standard or Tracked services are chosen. Where International Economy is chosen Royal Mail advise that delivery can take between 2 weeks (for Western Europe) and 12 weeks (for Australia) with North America around 6 weeks. These times are not guaranteed however, are subject to change and may be significantly longer. This is outside of my control.

 Refunds and Returns 

I will accept returns for items found to be faulty upon receipt and will refund the cost of your order less shipping fees. Please contact me by email (hello@eldenwoodcraft.com) and ensure your order is returned to me in its original condition within 14 days of receipt. Returns and refunds cannot be accepted after this point.