Latest news 28/6/20 - please click here to read about shipping changes for overseas customers. Next shop update - 1st July 7pm UK time

Shipping and Returns

Shipping

 

Shipping rates vary dependent on weight of your parcel and will be calculated at checkout. I aim to ship all parcels within 5 working days but will usually send your order sooner than this. 

You are liable for any customs or import charges that may be charged if shipping internationally. 

Shipping is through standard Royal Mail domestic and international post. This is not insured and I am not responsible for items lost in the mail. I can offer a Track and Sign service at additional cost. Please contact me by email (hello@eldenwoodcraft.co.uk) at the time of ordering and I can provide you with a quote for this service. 

Refunds and Returns 

I will accept returns for items found to be faulty upon receipt and will refund the cost of your order less shipping fees. Please contact me by email (hello@eldenwoodcraft.co.uk) and ensure your order is returned to me in its original condition within 14 days of receipt. Returns and refunds cannot be accepted after this point.