Shipping and Returns

Shipping

Shipping rates vary dependent on the method of shipping chosen and the delivery location and will be calculated at checkout. I aim to ship all parcels within 5 working days but will usually send your order sooner than this. During the Coronavirus pandemic trips to the post office will however usually be limited to once per week.

You are liable for any customs or import charges that may be charged if shipping internationally. This includes changes introduced for EU countries following the UK’s departure from the European Union on 1st January 2021.

Shipping charges are calculated at checkout based on the weight of goods purchased. Royal Mail shipping is used. I charge shipping at cost. A variety of shipping options are available as follows:

UK : orders are shipped using Royal Mail first class service (no tracking or insurance) or Tracked 48 if you prefer a tracked service. 

International : orders are shipped using Royal Mail International Stankard (no tracking or insurance), Tracked (fully tracked with online confirmation of delivery), International Economy (no tracking or insurance and this is a much slower method of delivery but offered if standard shipping costs are prohibitively expensive). Please follow this link to the Royal Mail website for an explanation of the different shipping options : https://www.royalmail.com/sending/international 

Delivery Times

(please note that Coronavirus will impact the times set out below)

UK orders usually arrive 2-5 business days after shipping.


International orders usually arrive 2-6 weeks after shipping where International Standard or Tracked services are chosen. Where International Economy is chosen Royal Mail advise that delivery can take between 2 weeks (for Western Europe) and 12 weeks (for Australia) with North America around 6 weeks. These times are not guaranteed however, are subject to change and may be significantly longer.

 Refunds and Returns 

I will accept returns for items found to be faulty upon receipt and will refund the cost of your order less shipping fees. Please contact me by email (hello@eldenwoodcraft.com) and ensure your order is returned to me in its original condition within 14 days of receipt. Returns and refunds cannot be accepted after this point.