FAQs
About project bags
Will my bag look exactly like the photo?
Very close, but not always identical. I cut each bag by hand from large-scale prints, so the pattern placement can vary. Where that’s the case, the listing includes a wider shot of the fabric. Screens also show colour differently, and any props in the photos aren’t included.
Are your bags handmade?
Yes, every bag and notions pouch is made by me in my Somerset studio, from cutting and interfacing through to sewing, pressing and adding the drawstrings. Because each one is made by hand, sizes can vary slightly from bag to bag.
Which size do I need?
Small suits projects of up to two skeins, such as socks, hats, small scarves and mittens.
Midi suits up to five skeins, such as large shawls and small garments.
Large suits projects of ten or more skeins, such as blankets and big sweaters.
Do the bags have pockets?
Small bags don’t. Midi and large bags have a full run of slip pockets inside (the product listing will advise if this is not the case).
What fabrics do you use?
Mostly heavier home decor and canvas fabrics. They last longer than the quilting cotton used in many project bags, and I love the texture. Occasionally I’ll use a lighter cotton or linen when a fabric is too beautiful to pass up.
Why does my bag feel a bit stiff?
Heavier fabrics start out structured and soften with use.
Care
How do I clean my bag?
Spot clean it and air or line dry it. Please don’t tumble dry. The fabrics aren’t pre-washed, so a bag may shrink in the machine.
My bag arrived creased. What should I do?
Give it a gentle iron. Some bags are folded for posting.
Ordering and made to order
What’s the difference between Ready to Ship and Made to Order?
Ready to ship are ready to be posted on my next posting day.
Made to order will be made up after you have placed an order. The time required to make your order will be set out in the product listing. Typically this will be around 4 weeks but it may be quicker, and it may take a little longer at particularly busy times. Made to order availability is updated on a monthly basis.
What happens if I order Ready to Ship and Made to Order items together?
Your whole order ships when the made to order items are finished. If you’d like the ready to ship items sooner, get in touch with your order number and I’ll invoice you for the extra postage.
Can you reserve a bag for me?
I’m afraid not. Made to order is the way to get a design that has sold out.
Do you take custom orders?
Unfortunately I am unable to take custom orders at the current time.
Do you sell wholesale?
Unfortunately I am unable to accept wholesale orders at the current time.
Shipping and Packaging
Where do you ship to?
Please see my shipping policy for details of countries I currently ship to.
I am currently unable to ship to the European Union, the European Economic Area (Iceland, Liechtenstein and Norway) and Northern Ireland.
What days do you post?
I will usually pack and post parcels on a Monday or a Thursday.
How is my order packaged?
Brown paper, paper tape, and Kraft, compostable or recycled mailers. Any bubble wrap is pre-loved and saved from landfill. Please reuse what you can.
What shipping method do you use?
All items are shipped using Royal Mail tracked services (typically Tracked 48). This provides door to door tracking and a tracking reference will be provided when your order is dispatched.
My order hasn't arrived, what can I do?
I’m so sorry if your parcel hasn’t turned up. Every order goes out with Royal Mail tracking, so do check your tracking link first. If it hasn’t moved for a while, or something looks wrong, just get in touch with your order number and I’ll look into it.
Parcels occasionally take longer than expected. Royal Mail asks me to wait 7 working days after the expected delivery date (25 working days for overseas orders) before they’ll treat a parcel as lost. Once it’s confirmed lost, I’ll send a replacement or a refund.
I live in the US, will I have to pay tariffs and extra taxes?
Import duties and tariff charges are payable for orders from the UK to the US. These have been applied to your order and are included in the value of each item. Parcels will be sent with duty paid, meaning there will be nothing further to pay on arrival. Some states operate a separate sales tax and customers may still be required to pay this on receipt of your order. Please check your own state requirements to find out whether sales taxes are payable. Sales tax is not the responsibility of Eldenwood Craft.
Returns
What if I'm not happy with my order?
It really matters to me that you love what you receive. If you change your mind, just let me know within 14 days of your order arriving, and then send it back within 14 days of getting in touch. Please return items unused and in their original condition. Return postage is your responsibility, unless I've made a mistake with your order. Your parcel is yours until it reaches me, so do get proof of postage. Once it arrives, I'll refund you within 14 days, including the standard delivery you paid when ordering.
Can I return sale items?
Yes, sale items can be returned in exactly the same way as full-price ones.
Can I return made to order items?
Yes. Made to order bags in my usual designs can be returned in the same way as ready-to-ship items.
What if my item arrives faulty or damaged?
I check every bag carefully before it leaves the studio, but if something isn't right, please get in touch straight away with your order number and a photo. I'll put it right, whether that's a replacement, a repair or a refund, and I'll cover the cost of sending it back.