Helpful information
I've pulled together all the information that will be helpful to you when looking to buy from Eldenwood Craft. If the information you are looking for is not here, please get in touch and I will help to answer your question. You can find my shipping policy here.
Project bags
All project bags and notions pouches are handmade by me in my Somerset studio. This means that I cut out every piece of fabric, interface the fabrics, sew, iron, and add the drawstrings and so every item sold at Eldenwood Craft will be unique and so size may vary just a little. The exact pattern / pattern placement may also be different due to each bag being cut out by hand from a large scale print - where this is the case the product listing will also show a wider view of the fabric.
I sell a variety of different sized bags. You will see a description of the types of project that each bag size is good for on the homepage for each bag collection. My standard bag sizes are:
- Small - good for up to two skein projects such as socks, hats and small shawls or baby garments
- Midi - good for up to five skein projects such as large shawls, small garments
- Large - good for 10 skein plus projects such as blankets, big sweaters etc.
From my standard bag collections, the small project bags do not have pockets, however the medium and large bags both have lots of useful pockets inside.
In the main I use heavier weight home decor and canvas fabrics to make my project bags which tend to have greater longevity than traditional quilting weight cottons which are often used in project bags. I personally also like the texture of these fabrics. Due to the nature of some of the fabrics I use, they may be a little stiff on first use but the more you use them, the more they will wear and soften.
Sometimes I will use a lighter weight cotton or a linen because the fabric is too beautiful to say no to.
Project bag listings will be for ready to ship items (and / or made to order items when made to order is available). Where an order is placed for a made to order item these will be made from scratch by Emma strictly in the order of orders being placed. Each item that has a made to order option will list the estimated maximum time for dispatching the order.
Shop updates
I've put together a page to give you some helpful pointers to navigating a shop update - you can read it here.
Care for project bags
I recommend spot cleaning your project bags when necessary and air / line dry rather than tumble drying. The fabrics are not pre-washed and therefore some shrinkage may occur if they are machine washed.
Some bags may have been folded for their journey to you, and may also have had a long journey and therefore a gentle iron will help to restore them to their best.
Product photos
I have tried to ensure that product photos represent a true likeness of the products but please be aware that monitors can display colours differently compared to real life. Please also note that any props shown in product photos are not for sale.
Packaging
I think carefully about my packaging to ensure it is as eco friendly as possible, while also protecting your order as it makes its way to you. I use brown paper to wrap your project bags and yarn orders, with a sticker or paper tape to seal the package. Mailing envelopes are either Kraft paper mailers, or compostable / recyclable / recycled mailers, or cardboard boxes for larger orders. I use paper tape where needed rather than plastic tape. If bubble wrap is used to protect delicate items this is pre-loved bubble wrap from deliveries that I have received and have saved from going to landfill. Please consider whether you are able to reuse any of the packaging you receive from me before disposing of it.
Made to order
Where your order contains a combination of ready to ship and made to order items, your order will be shipped once the last made to order item is complete. If you require your ready to ship items sooner please contact me quoting your order number and I can arrange for an invoice to be sent to cover the extra shipping costs.
Returns policy
It's really important to me that you are happy with your order. If you are not completely satisfied with your purchase, please contact me within 7 days of receiving your order and I will work with you to resolve your concerns. In the event that we agree that your order should be returned to Eldenwood Craft, your product must be unused and in its original condition. Unless an error was made with your order, it is the buyer's responsibility to cover the cost of return postage. The items remain the responsibility of the buyer until they reach me and I therefore strongly advise that you obtain proof of postage. I am not responsible for any returned items going missing in transit.
Sale items are non returnable, all sales on discounted items are final.
Custom made items are not refundable unless they are faulty in which case the above terms apply.
Refunds will be provided less the cost of postage incurred.
Special orders and reservations
I run Eldenwood Craft single handedly and therefore I do not mass produce any products. This is one of the joys of buying from a small business. I am aware however that this can mean that some of my products sell out quickly leaving customers unable to purchase an item they had hoped to buy. I will have options to buy made to order bags where current workload allows.
I am afraid that I cannot reserve bags for you ahead of shop updates.
Wholesale orders
From time to time I am able to work with bricks and mortar shops to provide a selection of project bags. It will state here if that is currently possible.
Right now I’m afraid I am unable to provide wholesale.